Warranty by Brand

Giorik Steambox Evolution and Kore combi ovens

Parts – 48 months or 10,000 hours of working and/or standby time^ from date of installation (whichever occurs first).

Labour – 24 months or 10,000 hours of working and/or standby time^ from date of installation (whichever occurs first).

^Working and/or standby time as determined by the Product’s internal clock.

Further Conditions - In order to access this extended warranty period the following conditions apply:
a. Product must be registered with Stoddart and proof of purchase provided. This must be done within 90 days of installation using the QR code on the oven or here
b. Products must be connected to the internet via WIFI network where this feature is available.
c. Customer will provide Stoddart with access to, and full and free use of appliance data such as HACCP logs, service logs and usage logs. This data will not include any personalised data of the customer and will assist Stoddart in determining usage time, diagnosing faults, establishing cause and applying appropriate fixes. The customer is permitted to revoke access to this data, however this will invalidate this extended warranty.
d. Customer MUST use Stoddart recommended cleaning chemicals which can be purchased from Stoddart or from an approved Stoddart agent.
e. Customer MUST maintain and replace water filters ensuring that water quality stays in line with requirements outlined in Stoddart’s installation and instruction manual. As a minimum, filters need to be changed every 6-8 months (depending upon usage and water quality) and reverse osmosis membranes every 12 months. These consumables are at the customer’s cost.
f. Customer MUST commit to a regular planned maintenance regime every 2,500 hours of working/standby time or 12 months (whichever occurs first). This will be at the customer’s cost.

MovAir and Mini-Touch models

Labour – 24 months or 10,000 hours of working and/or standby time^ from date of installation (whichever occurs first).

Parts – 24 months or 10,000 hours of working and/or standby time^ from date of installation (whichever occurs first).

^Working and/or standby time as determined by the Product’s internal clock.

Further Conditions - In order to access this extended warranty period the following conditions apply:
a. Product must be registered with Stoddart and proof of purchase provided. This must be done within 90 days of installation using the QR code on the oven
b. Products must be connected to the internet via WIFI network where this feature is available.
c. Customer will provide Stoddart with access to, and full and free use of appliance data such as HACCP logs, service logs and usage logs. This data will not include any personalised data of the customer and will assist Stoddart in determining usage time, diagnosing faults, establishing cause and applying appropriate fixes. The customer is permitted to revoke access to this data, however this will invalidate this extended warranty.
d. Customer MUST use Stoddart recommended cleaning chemicals which can be purchased from Stoddart or from an approved Stoddart agent.
e. Customer MUST maintain and replace water filters ensuring that water quality stays in line with requirements outlined in Stoddart’s installation and instruction manual. As a minimum, filters need to be changed every 6-8 months (depending upon usage and water quality) and reverse osmosis membranes every 12 months. These consumables are at the customer’s cost.
f. Customer MUST commit to a regular planned maintenance regime every 2,500 hours of working/standby time or 12 months (whichever occurs first). This will be at the customer’s cost.

Giorik Hi-Touch and Hi-Lite Salamander

Labour^ – 24 months from date of installation.

Parts^ – 24 months from date of installation.

^Further Conditions - In order to access this extended warranty period the following conditions apply:
a. Product must be registered with Stoddart and proof of purchase provided. This must be done within 90 days of installation.